YCM Alliance adds Tongtai turning centers to its CNC lineup

Tongtai Machine & Tool Co. Ltd. (TT), a manufacturer of high-quality CNC machining solutions in Taiwan, has joined YCM Technology USA Inc. (the YCM Alliance). Under the agreement, the YCM Alliance serves as the exclusive importer and marketing organization for TT horizontal CNC turning centers throughout the United States. It can also market, promote, and sell the product line throughout Canada and Mexico.

“There has been long-standing admiration and respect between YCM and TT for designing and manufacturing precision, high-quality machine tools with a proven track record for reliability, precision, and repeatability,” according to Tony Pekalski, president of YCMT. “Adding TT turning solutions to the YCM Alliance fills a strategic need for our customers, one that we are very happy to fulfill given the reputation of the brand.

“There is excellent alignment between the YCM Alliance and the TT line of turning solutions, starting with high-quality and reliable machines that deliver customer-based solutions. But it doesn’t stop there. We are committed to the YCM Alliance layered service and support strategy, which involves the entire channel to serve the best interest of each customer,” said Arthur Deng, TT Sales and Service Operations.

Under the YCM layered service and support strategy, technical and service issues are quickly escalated for fast resolution. Starting with the dealer, service tickets that cannot be resolved immediately are submitted to the YCM Alliance field service team. This process effectively resolves 90% of all service and support requests, but if necessary, each YCM Alliance builder partner is also committed to ensuring customer success. Every link in the service and support chain works together to maximize uptime.

Complementing the existing YCM turning solutions, the new TT models include five horizontal CNC turning center series:

• TT L8 Series
• TT L8M Series
• TT L8SY Series
• TT L10SY Series
• TT B15Y Series

With variable configurations, the lineup comprises 16 new turning center solutions, with additional models in development. Custom turn-key solutions are also available on request.

Starting mid-November, TT turning solutions will be available for demonstration at the YCM Alliance Technical Centers located in Michigan, Texas, and California.

Since 1954, YCM CNC Machine Tool has established a legacy of producing world-class CNC machines renowned for their superior precision, rigidity, and dependability. ISO 9001 and ISO 14001 certified, YCM offers more than 70 models that serve a diverse range of industries. Through the YCM Alliance, this dedication to quality is extended. The YCM Alliance unites premium machine tool brands and application experts to deliver best-in-class machining solutions and support. With a shared commitment to innovation and customer success, the Alliance partners work collaboratively to meet the evolving needs of manufacturers.