Mori Seiki Launches Mori360° Service Package

Mori Seiki has announced a new comprehensive service package, Mori360°, to be included in every machine tool purchase. The company has long been associated with a very high standard of engineering excellence, as evidenced by the 2009 Nikkan Kogyo Shimbun Machine Design Award. This new service offering ensures that the same high level of quality that is integrated into every Mori Seiki machine is also delivered in total support of that equipment.

Mori360° goes beyond standard service by providing a value-added package for customer support from every angle, including: 2-year warranty, 24-hour parts shipment guarantee (US & Canada), a national parts distribution center in Dallas, Mori Seiki Qualified Peripheral Program, Mori Seiki certified spindle rebuilding, Mori-NET monitoring, Mori Seiki University training, and local and national telephone support.

Mori Seiki’s extensive 2-year warranty applies to every new machine purchase and includes all replacement parts for the first 2 years of Mori Seiki machine tool ownership. The 2-year parts warranty is further enhanced by a 24-or-FREE guarantee on replacement parts. The guarantee promises that if any current model Mori Seiki machine is inoperable, the required part will be shipped within 24 hours or that part is free. This guarantee is made possible by maintaining over $90 million in spare part inventory in a 150,000 square-foot Dallas facility. With a 24-hour delivery record exceeding 96 percent, Mori Seiki’s service department is prepared to ship 365 days a year.

The Mori Seiki Qualified Peripheral Program (MSQP) was created to extend the unique Mori Seiki 2-year new machine warranty to qualified peripherals in order to offer users single-source support. Suppliers must achieve the highest level of quality and reliability to earn MSQP certification. Providing a complete manufacturing solution at a competitive price is just another benefit of Mori360°.

To provide additional peace of mind, Mori Seiki offers an exclusive spindle rebuilding program with an average three-day turnaround time. Only through the Mori360° service package can spindles be promptly rebuilt to factory specifications by Mori Seiki-certified technicians. A stock of replacement spindles is always on hand for immediate delivery.

Manufacturing uptime is further increased by Mori360°’s optional preventative maintenance features, such as Mori-NET Global and Mori-NET LAN. MORI-NET Global Edition works in tandem with Mori Seiki MAPPS software to provide a reliable remote maintenance service through a Mori Seiki Service Center, allowing remote monitoring of operating status, customized production reports and service alarms. Both Mori-NET products are powerful diagnostic tools that provide real-time communication and ensure the highest level of machine operation and efficiency.

Mori Seiki University’s (MSU) advanced training and instruction for Mori Seiki customers improves the knowledge, expertise and productivity of today’s machining professionals. MSU provides users with a unique three-tier approach to education that includes online, on-site and classroom training to take their equipment to the next level in manufacturing operations. "Mori360° is about delivering total customer support," says Thomas R. Dillon, Mori Seiki USA president. "This service package reflects on how Mori Seiki and our distributor network are completely dedicated to customer satisfaction and success."