Doosan enhances service and support

Pine Brook, New Jersey – Doosan Infracore America Machine Tools officials announced that it is offering new complimentary customer service products on its full line of machine tools. They pertain to enhanced factory quality control, an extended warranty, and round-the-clock technical support availability all under the single brand, theCommitment.

“It’s important to note,” said HJ Henry Kim, CEO, “that these three service pillars are now part of our permanent, on-going commitment to our customers. They don’t have an expiration date like some temporary promotions do, and they don’t apply to just certain models or segments of our product line. They extend across the full enterprise of our comprehensive line.”

Officially launched at IMTS 2014, the first new service initiative included in theCommitment surrounds enhanced quality control before shipment, which features a new double inspection process at the factory. Service technicians will conduct an additional, lengthy quality checklist after assembly and rigorous testing, prior to shipment from the factory.

The second and perhaps most compelling pillar of theCommitment is what Kim refers to as a “best-in-class” three-year limited warranty offering three years of machine parts, two years of parts and labor on the Fanuc control, and one year of labor costs. 

The third pillar of service relates to customer support. The company has extended its availability to provide technical phone support for a full 24 hours each weekday. 

Kim added, “Taken as a whole, we believe theCommitment, is the most generous and wide-ranging of any machine tool builder and underscores the confidence Doosan has in its products and organization. In fact, we could not offer such support if we didn’t feel confident that our product quality was second to none.”

Source: Doosan Infracore America